General Information

Please contact us if you don't find your answers here, we will be glad to help you in anyway we can!

SHIPPING

Within the Continental U.S. 
Orders typically ship from Arizona within 2 - 4 business days via USPS First Class with tracking numbers, which takes anywhere from 4 - 7 business days to reach its destination. Please email us if you need your items sooner, we're happy to make arrangement for shipping upgrade.

Standard shipping time: USPS First Class mail (3-5 business days for delivery) + shipment process time
Most of our orders reach their destination within 2 weeks, however depending on the customs at the country of destination, stocking issues, or postage difficulties it may take up to 30 business days or more. Unfortunately, because we have no control over the customs, once your order has been placed we cannot guarantee an estimated delivery date.

International
*** Orders placed on November 25th and forward will experience a delay in shipment.  We are sorry for any inconveniences and the delay and thank you for your patience!***

Orders typically ship within 2 - 4 business days via USPS First Class.
Most of our orders reach their destination within 2 weeks, however depending on the customs at the country of destination, stocking issues, or postage difficulties it may take up to 30 business days or more. Unfortunately, because we have no control over the customs, once your order has been placed we cannot guarantee an estimated delivery date.
In addition, please note that Neiru will not be responsible for any additional customs fees that your country's custom may charge. 
 

RETURN / REFUND / EXCHANGE

If your order arrive broken/damaged/defective, we apologize for the inconvenience. 
Please contact us within 30 days of purchase and we will be happy to refund or replace the damaged items. 
Due to the nature of our products, we unfortunately cannot accept returns/exchanges because of hygienic reasons.
Orders returned due to a incomplete or incorrect address, or any other reasons beyond our control will not be refunded.
All sales are final.